Pew Pew

Your data

Delete your account and data

You can delete your Pew Pew account and the personal data attached to it at any time. There are two ways to do it — from inside the app, or by sending us a request. Both routes delete the same data.

Last updated 9 August 2026  ·  Applies to the Pew Pew mobile apps

1. Delete your account in the app

This is the fastest route and does not require you to contact us.

  1. Open the Pew Pew app and sign in.
  2. Go to Profile, then Settings.
  3. Tap Account, then Delete account.
  4. Confirm when prompted. Your account is closed immediately and deletion begins.

Signed out or can't reach the screen? If you have lost access to the app or to the email on your account, use the request route below and we will verify you another way.

2. Delete your account by request

Email support@pewpew-site.vercel.app from the email address on your Pew Pew account, with the subject “Delete my account and data”.

Please include:

  • the email address or phone number on the account; and
  • whether you want the whole account deleted, or only certain data (see section 6).

We will verify that the request came from the account holder before we delete anything. If you email from a different address, we will ask you to confirm ownership — this protects your account from someone else deleting it.

Email a deletion request →

3. What gets deleted

When your deletion request completes, we permanently erase:

  • your name, email address and phone number;
  • your login credentials;
  • every delivery address saved to your account;
  • your order history as it appears in the app;
  • the payment references linking you to past transactions;
  • your support conversations with us; and
  • the device and analytics identifiers tied to your account.

Once this is done, your account cannot be recovered and your order history cannot be restored.

4. What we must keep, and why

A small amount of data survives account deletion because the law requires it or because it is no longer connected to you. Nothing in this list can be used to identify you in the app.

WhatWhyKept for
Transaction and invoice records Tax and accounting law requires businesses to retain records of completed sales. The retention period set by applicable tax law, then deleted.
Fraud and abuse records To stop a banned account being recreated, and to defend against chargebacks. Only as long as necessary for that purpose.
Aggregated analytics Counts and totals that no longer identify any individual. Indefinitely, in de-identified form.
Backups Encrypted backups roll over on a fixed cycle rather than being edited. Purged within 90 days as backups expire.

5. How long it takes

  • Immediately — your account is closed and you are signed out on every device.
  • Within 30 days — your personal data is erased from our live systems.
  • Within 90 days — your data ages out of our encrypted backups.

We email you to confirm once the deletion is complete.

6. Deleting only some data

You do not have to close your account to remove specific information. You can:

  • delete any saved delivery address from Profile › Addresses;
  • turn off location access in your device settings at any time;
  • turn off analytics and personalisation in Profile › Settings › Privacy; and
  • ask us to delete your support conversation history while keeping your account.

For anything else, email support@pewpew-site.vercel.app and tell us which data you want removed.

7. Before you delete

Things to settle first

  • Let any order still in progress finish — we cannot deliver to a closed account.
  • Claim any refund you are owed, as refunds are harder to process once the account is gone.
  • Download or screenshot any receipts you need for expenses; order history is not recoverable.
  • Spend or transfer any remaining credit or promotional balance, which is forfeited on deletion.

8. Need help?

If you are unsure about anything on this page, or a deletion request has not been actioned, contact us and we will sort it out.

Data deletion and privacy requests
support@pewpew-site.vercel.app

We reply within 2 business days.

For the full picture of what we collect and why, see our Privacy Policy.